FAQ

Answers to your Questions

GENERAL INFORMATION

What is LQD skateboards?

LQD Skateboards is part of Mohshuhn creative studio, a design company and distributor/designer of skateboard products. Mohshuhn is registered at the Chamber of Commerce (Kamer van Koophandel) in Noord Nederland (the Netherlands) with registration number (KvK-nummer): 08156070 0000.

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SHOPPING INFORMATION

What shipping methods are available?

Depending on your location, we ship our orders with PostNL, UPS and DPD parcel service who will deliver packages withing 2 days to most EU countries and within 10 days Worldwide.

Do you ship internationally?

Yes, we do! We can ship to pretty much any country on this planet and even offer free shipping when your order reaches a certain amount.

How long will it take to get my package?

Since we have all products we sell in stock our delivery time is very rapid. As soon as we received your payment we will ship the goods. In most cases this will be at the same day you ordered. To speed up the process we advice to pay for your order through instant banking or PayPal.

What shipping methods are available?

Depending on your location, we ship our orders with PostNL, UPS and DPD parcel service who will deliver packages withing 2 days to most EU countries and within 10 days Worldwide.

PAYMENT INFORMATION

What payment methods are accepted?

In our shop we accept a variety of payment methods. Payments can be done through direct banking (iDeal, BanContact Mister Cash), bank transfer (BACS) or PayPal (also for your Visa and Mastercard payments).

Is Buying On-Line Safe?

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ORDERS AND RETURNS

How do I place an order?

You can easily place an order by following the steps in our online shop. There you can browse our products by category and filter by price. Add products to your shopping cart en securily pay at our checkout page. It is possible to order as a guest but to enjoy a faster service and benefits we recommend creating an account.

How can I change or cancel my order?

If you changed your mind about your order, please send us an email before we processed and/or shipped it. This usually happens within 2-3 hours after placing your order.

Please contact info@lqdskateboards.com/ for all questions regarding changing or cancelling your order. Please make sure to write your customer number, order number and product name in your e-mail.

Do I need an account to place an order?

No, we offer guest checkout as well if you don’t want to create an account. We do recommend creating an account first to enjoy faster service and other benefits.

How do I track my order?

In cases where the estimated shipping time exceeds 2 days, there will be a tracking number attached to your order details in your account. If there is no tracking number available you can send us an email and request to receive it.

How can I return a product?

If you received your order and changed your mind about it, you have 14 days to return it, no questions asked. This only applies to products that are not used, not assembled in any way (gripped or assambled as complete), by you OR us, and preferably still in the original packaging.

Please contact info@lqdskateboards.com/ for all questions regarding returns. Please make sure to write your customer number, order number and product name in your e-mail.

 

What about warranty?

We give warranty on manufacturing errors on all of our products! This means, when you receive your order and something seems wrong, you can return the products and we will provide you with new goods. Warranty only applies on products with defects on delivery or (factory) construction defects.

Please contact info@lqdskateboards.com/ for all questions regarding warranty. Please make sure to write your customer number, order number and product name in your e-mail.

Any unanswered questions? Contact Us